Our return policy is designed to help customers buy with confidence. Most of our buyers are online retailers who operate with a mandatory 30-day return policy and a zero-inventory business model, just like us. This allows them to only purchase when they have confirmed orders, not on an approval basis.
Returns on the Nivoda platform are very low, less than 2%. To further reduce this, all stones undergo a Quality Check (QC) before being shipped to customers.
By offering a clear and supportive return policy, we encourage customers to buy more while still protecting supplier interests.