Getting Started
- What is Nivoda?
- How is Nivoda different?
- Who can sell on Nivoda?
- What are the conditions to join Nivoda as a supplier?
- What are the requirements to become a Nivoda supplier?
- Is there a minimum inventory requirement?
Account Setup and Compliance
- How can I access the Nivoda platform?
- What documents do I need for registration?
- How long does account verification take?
- What happens if the KYC process is not completed?
- Why was my KYC rejected, and what should I do next?
- How will I be notified when my account is approved?
User Management
Platform Features
Stock Management & Listings
- What types of goods can I sell?
- What file formats and sizes are supported for stock upload?
- How can I upload my stock?
- Can I upload my stock via the mobile app?
- How do I upload non-certified stones?
- Can I edit stock details after uploading?
Sales & Order Management
Quality Control (QC)
- Will QC be done for my stones?
- How can I prepare my stones for a smooth QC process?
- How long does the QC process take?
- Is there a way to track the status of my stones during QC?
- What happens if my stone fails QC?
- What are common reasons for QC failure?
Invoicing
- What type of invoice file do I need to upload?
- Do I need to provide a physical copy of the invoice?
- What is a debit note?
- What information must be included on my invoice?
- Is there a template or format for invoices?
- Is there a limit to how many invoices I can upload at once?
Payments
- What are Nivoda’s payment terms, and how can I ensure timely payouts?
- What documents and formatting are required to receive payment?
- What currency are payments processed in?
- Where do I send my first sales invoice?
- How is my legal entity created?
- How do I make a payment for returned stones?