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How do I make a payment for returned stones?

Updated

returned goods need to be balanced either by payment or deduction from future payouts. 

You can:

  • Make a bank transfer using the details on the return invoice, or

  • Request that the invoice amount be adjusted against your upcoming payments

If payment is not received by the due date, the return amount will be deducted from your future payouts automatically.

Once payment has been made or should you wish to request deduction from future payouts please contact: 

For payments, Include transaction details and the Return Invoice Number